It is always advised that you read the general terms and conditions page, the promotions terms and conditions page, and any other specific terms and conditions prior to participating in any promotion, to ensure you will meet the requirements. 

• Some promotions need to be opted into. In the case of a deposit bonus, you can accept or decline the bonus during the depositing process. The Welcome Bonus on your first three deposits is an example of a deposit bonus.
• Free spins can be claimed by logging in and accessing the concerning slot machine, sometimes you may need to wait a few moments, clear cookies and cache, then refresh the page.
• No-deposit bonuses will be added to your bonus balance automatically.
• Loyal Panda Points will be awarded for playing real-money games. Points earned will be automatically credited to you LP Points balance upon ending your game session.

All available promotions can be found on the promotions page, or via ‘Promotions’ in the top menu.

A few of our temporary promotions need to be opted into individually. Once on the individual promotion page, just click on the ‘opt in’ button and you’re all set up!

The ‘Active bonus’ bar on the ‘My account’ page shows you at-a-glance whether you have an active bonus. You can check the status of your bonuses by going to ‘My account’, and then clicking on ‘My bonuses’.

If you have read all of the terms and conditions, have double checked your bonus statuses and you still believe there to be a problem, you can always contact the customer service team who will be happy to help.